Online Store Policies
The Islamic Bookstore accepts payment from VISA or Mastercard. Upon finalising your shopping cart, your credit card details are then needed to finalise your purchase. Please note that The Islamic Bookstore will only deduct payment upon shipment of your order.
The Islamic Bookstore will issue a tax invoice via email with every purchase. Please retain the invoice for proof of purchase should the need arise for future warranty claims, if applicable.
All prices quoted on the The Islamic Bookstore website are inclusive of GST.
Your Safety Guaranteed!
Purchasing with The Islamic Bookstore is safe and secure, as we use the latest Secure Sockets Layer (SSL) technology.
When you access our checkout, you will notice a small padlock on the bottom of your browser window. This indicates that you are on a secure, encrypted page where your personal and credit card details are kept safe.
Shipping, Delivery and Insurance
The Islamic Bookstore has partnered with the corporate division of Australia Post, eParcel. eParcel strives for prompt and safe shipping right around Australia. The Islamic Bookstore can deliver your products to your home, work or PO box addresses, as well as to rural and regional areas within Australia.
All products require a signature upon delivery. If you are not at home at the time of delivery the delivery driver will leave a notice in your letterbox. You can then take the notice to your local post office to collect your product. Please note that you will need proof of ID when collecting your product from the post office.
Please allow 10 working days for Australia Post to deliver, once payment has been received
The good news is that ALL parcels have full transit insurance, so if a product gets mislaid or damaged in transit, you will receive a replacement.
Customers have the option to choose between courier or postal delivery.
Shipping costs are calculated automatically upon completion of the address fields and after the choosing the method of delivery.
Orders to be delivered within Australia may take between one and seven days depending on the method of delivery and the area of delivery.
Delivery to countries outside of Australia may take between seven to ten working days to countries within the Asia Pacific. Deliveries to the rest of the world may take up to 21 days.
In the event that a product a customer has ordered is out of stock or where the product may not be delivered within the specified period, an email will be forwarded to customer's email address within five working days advising them of the situation.
Trading Terms and Conditions
- All payments will be deducted from the supplied credit card details upon shipment.
- If payment is declined for whatever reason, a The Islamic Bookstore representative will attempt to contact you either via email or, if a contact number is provided, directly by phone to make alternative arrangements. If, within 7 days of attempting to receive payment, the transaction is still declined, The Islamic Bookstore reserves the right to cancel the transaction.
- The Islamic Bookstore accepts VISA and Mastercard Only.
- All prices are inclusive of GST
- Customers will be notified via email of expected date of shipment
- A signature will be required upon delivery.
- If delivered with eParcel, any items lost in transit cannot be replaced until an investigation has been completed with Australia Post, to confirm that the item was lost in transit.
- No refunds are offered in the replacement period, unless The Islamic Bookstore is unable to replace the stock.
- No refunds are offered if you have changed your mind about the product or made an incorrect choice, however a credit, less any shipping costs incurred, may be given depending on the circumstances of your claim. Please email@example.com via email for consideration.
Returns are Simple!
Simply contact our friendly staff via email or directly by calling our store on International: + (61-2) 9758 4040 or Local: (02) 9758 4040 and state the invoice number and details of your problem. In addition, please provide the following details:
- Order Date
- Your Name
- Your email address
- Your full name
You must include all the original shipping documentation that you received with your original order. This will assist us in processing your return.
Please note that returns will not be refunded, rather a gift certificate may be given in return for credit.
Exchanges of Damaged or Defective Items
The Islamic Bookstore will only exchange items if they are defective or damaged. To exchange an item, please contact us directly and provide details of the defect/damage.
Packing and Sending Your Return
Please note: Return shipping costs are the responsibility of the buyer.
Upon advising The Islamic Bookstore of the return, the following steps must be included with the return:
- Invoice Number
- Return Authorisation Number (RA)
- Detailed description of the problem
All products must be returned in the original packing materials with all accessories included.
Still have questions?
Contact us on firstname.lastname@example.org
Terms & Conditions
The main aim of this site is to give customers around the world quick and easy access to islamic books and products.
By purchasing any product from islamicbookstore.com.au, you agree to be legally bound and to abide by the Terms and Conditions set forth.
Transactions involving persons under the age of 18 years and legal capacity
- Fraudulent Use of Credit Cards
- Intellectual Property
- Trading Terms and Conditions
Transactions involving persons under the age of 18 years and legal capacity
The law states that a minor cannot enter into contracts. By accepting these terms and conditions, the customer acknowledges that they are over the age of eighteen (18) years and that they are of sound mind, they are not an undischarged bankrupt and they are otherwise legally entitled to contract with The Islamic Bookstore. Should The Islamic Bookstore suffer any damage, consequential or other losses as a result of a transaction entered into by a minor, The Islamic Bookstore reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.
Whilst The Islamic Bookstore employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, The Islamic Bookstore does not take responsibility for damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner. Furthermore, The Islamic Bookstore shall not be responsible for any damage or consequential losses (whether direct or indirect) associated with damage to goods occurring during delivery. The customer irrevocably agrees to make a claim upon the transit insurer or The Islamic Bookstore for any such damage or loss. By accepting these terms and conditions, the customer acknowledges that s/he has sufficient notice of this disclaimer, s/he has entered into this transaction and accepted this disclaimer of his or her own free will.
Fraudulent Use of Credit Cards
At The Islamic Bookstore, our primary goal is to ensure our many valued customers are assured that transacting with us is a secure, safe and easy procedure. We take online fraud very seriously and we take every conceivable step to minimise the risk of transacting with a person or persons who wish to fraudulently use credit cards. Therefore, if we have evidence to suspect that a transaction is being or will be conducted by the fraudulent or unauthorised use of a credit card; we will not enter into the transaction. If we have evidence of fraudulent or unauthorised use of a credit card during the course of a transaction or prior to delivery of our goods, we will take all reasonable steps to suspend and cancel the transaction and/or prevent the delivery of goods which are the subject of a suspected illegal transaction. We will also take all reasonable steps to notify the police services on the relevant jurisdiction and assist the police by providing all information pertaining to the transaction to facilitate a prosecution of the offender.
The Islamic Bookstore reserves all rights to all intellectual property owned by it. Title to the expression The Islamic Bookstore is and shall at all times remain vested in International Centre for Islamic Studies Pty Ltd.. None of the logos, designs, trademarks and other intellectual property vested in International Centre for Islamic Studies Pty Ltd and appearing on our website, receipts and literature shall be used by any other individual, corporation, group for any reason whatsoever unless International Centre for Islamic Studies Pty Ltd gives its express written authority to do so.